Support

We’re here to help

Have a question or need support? Reach out to us — we’re happy to help you sleep better.

FAQ

Frequently asked questions

How does SleepOS track sleep?

SleepOS can detect your sleep automatically using your phone, and it can import sleep and heart-rate data from your wearable through Health Connect on Android or Apple Health on iOS. When a wearable is connected, its data is treated as the source of truth.

Does the alarm work if the app is closed or offline?

Yes. The smart wake alarm is built to ring reliably even if the app is closed, the phone is offline, or you forgot to start tracking. It uses your device’s exact-alarm scheduling and shows a full-screen wake screen so it can wake you on time.

What is a sleep score?

Each morning SleepOS gives you a single 0–100 score that summarizes your night — based on things like how long you slept, your consistency, and your bedtime and wake-up timing. Tap the score to see the breakdown and understand what shaped it.

What is Luna and what are credits?

Luna is your friendly AI sleep coach. You can talk to Luna by voice or chat for personalized guidance in plain language. Voice conversations and advanced guidance use credits, which are included with Premium and can also be topped up in credit packs.

Do I need a wearable?

No. SleepOS works with just your phone. Connecting a wearable through Health Connect or Apple Health adds richer sleep and heart-rate detail, but it’s completely optional.

How do I cancel my subscription?

Subscriptions are billed through Google Play (or the App Store on iOS), and you can cancel anytime from your store subscriptions screen. Your Premium access continues until the end of the current billing period.

How do I delete my account and data?

Email superapp@xcubelabs.com from the address linked to your account with the subject “Delete my SleepOS account.” We verify the request and permanently delete your account and its data within 30 days. You can also clear your sleep history any time in the app under Profile → Privacy & Data → Reset My Data.

Is my data private?

Yes. Your data is yours. It’s encrypted in transit, we don’t sell it, and it isn’t used for advertising. Health data stays private to your account, and you can export or delete your data whenever you like.

Legal & data

Your data, your controls

Everything you need to understand and manage your data.